Refund policy

We offer flexible return options to our customers. Please contact us immediately if  you would like to return an item you do not find to your liking.

All items are checked upon arrival in South Africa, then after arrival at our premises, then re-checked before packaging for an order.

We have a 7-day return/exchange policy, which means you have 7 days after receiving your order to request a return/exchange or dispute an order.

Refunds are issued via the original payment method used on the order, see table below:

 Stitch Express 2 - 7 Working Days
Payfast 2 - 7 Working Days *Your banking details may be requested to complete the refund
Payflex 2 - 7 Working Days
Payjustnow Instantly into your Payjustnow Wallet
Ozow Direct EFT, 2-3 Working Days *Your banking details may be requested to complete the refund
EFT Direct EFT, 2-3 Working Days *Your banking details may be requested to complete the refund

Please note :

  • Sale and Markdown items are not eligible for refunds/exchanges 
  • The client is responsible for the safe return of the item to our offices, this includes safe packaging and making use of appropriate courier services.
  • The item must arrive in the exact state it was when leaving our offices. 
  • No refunds will be issued if we receive damaged or altered items, this includes any damage that a courier may cause. Please ensure appropriate packaging. 
  • Damaged items in return transit should be taken up between the client and the courier company. 
  • Returns/Exchanges courier costs are payable by the customer where we only refund the product. Special cases may be considered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@finegoods.co.za for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us within 24 hours of delivery if the item is defective or damaged. We may request photos of the packaging as well. 


Exceptions / non-returnable items

 
Regrettably, large furniture items are not eligible for returns.

Unfortunately, we cannot accept returns on sale and discounted items or gift cards.


Exchanges
Exchanges are handled as refunds, ie courier and transaction fees may apply.