Shipping policy

Order processing time

  • Orders including items with lead times will only be dispatched once all items are ready to be shipped. 
  • In stock items are dispatched the same or next working day.
  • On average, any items with lead times should be delivered in 5-10 working days after your order is placed. 
  • Outlaying areas may have a longer delivery time. 
  • Express delivery can be easily arranged by contacting.

 Average Delivery Time After Dispatch

Working Days
Cape Town & Surroundings

Next working day
Port Elizabeth, George 

1-2 Working Days
Johannesburg, Pretoria

2-3 Working Days
Durban, Pietermaritzburg

3-4 Working Days
Nelspruit, Polokwane

4-5 Working Days


Delivery rates and estimates

  • Please ensure a valid address is provided.
  • Our rates do not include delivery to : Embassies, Chain Stores, Mines, Governmental Departments, Certain Farms, Out of the way towns ie. Sutherland and certain Townships. Please contact us before placing an order to arrange alternative delivery or provide a courier friendly address.
  • We reserve all rights to not ship an order to provided address if it falls outside our all our couriers routes, but will make alternative and convenient arrangements.

Local Delivery Rates

Our local delivery starts from R65 VAT incl, creeping up to maximum of R89 depending on your distance from our local courier hub. Delivery times vary from next-day to 3 working days after dispatch, subject to courier workload.

Free Delivery Terms & Conditions

Orders over R2000 qualify for free delivery (R0), except delivery to outlaying and excluded areas. 

Outlaying areas include most farms, very small towns that are not on standard routes etc.  (Contact us and we will confirm whether your address is eligible for free delivery)

Excluded areas include : Embassies, Chain Stores, Governmental Departments, Far outlaying towns ie. Sutherland etc. and certain Townships.

If we process the shipping address and detect surcharges for delivery to your area, we will contact you and make arrangements. 

If you have any questions, please email info@finegoods.co.za.

Shipment to P.O. boxes or Estates/Gated Communities or Rural Areas

Please ensure a contact number is supplied for our courier partner to contact you to gain access, arrange special instructions or ask for directions.

Using Own Courier

Orders will not be packed for own courier collection if not communicated in advance.

Please note that we do not accept any responsibility for any damage or loss when the client opts to use their own courier service. 

Shipment confirmation and order tracking

Once your order is completed and the payment is processed, you will receive a confirmation via email. Once your order is collected from our warehouse, you will receive an email with your tracking number for the parcel. Please note our SMS functionality is limited, thus please ensure you leave an email address to receive tracking and order communication. 

Damages

Please send us an email with photos of the damaged item and external packaging within 48 hours of parcel receipt to info@finegoods.co.za.

International Shipping Policy

We do not offer international shipping at this moment.

Returns Policy

Please visit our Refunds Policy page for more information.

For more information, email support info@finegoods.co.za or our give us a call at 021 300 0643